Answering calls politely and professionally to provide information about services and products.
Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries.
Follow up to ensure that appropriate action has been taken on customer requests and complaints.
Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.
Performing the registration process for clients without any errors.
Letting the customer know the cause of the problem and resolving the same with adequate information and help.
Always choosing the best solution to solve a problem; rectifying, adjusting and also following up to ensure proper resolution.
Analyzing customer needs and recommending products based on those needs.
- Customer Service